Growing Our Leadership Team
Introducing the QA Manager & Operations Manager roles
Armasourcing — March 2026
We now have 6 VAs across 4 client accounts. As we take on more clients and team members, Eli can't be the single point of contact for everything anymore. We need dedicated leaders.
Instead of waiting for Eli to address every question, concern, or issue — you'll now have two dedicated managers focused on making sure you're supported, performing well, and growing.
With dedicated managers, we can be more proactive with clients — catching issues before they become problems, delivering better reports, and building stronger relationships.
Both managers report directly to Eli. They work as a team to support you.
1-on-1 check-in: "How are you doing? Any blockers? What can I help with?"
Performance feedback: specific, private, and always aimed at helping you improve
Performance evaluation: formal review of the month's data and quality
Announcements, schedule updates, tool access requests, client-related coordination
Leave requests, schedule changes, onboarding tasks, logistics questions
Quick questions, urgent matters — same as reaching Eli
| Situation | QA Manager | Operations Manager |
|---|---|---|
| Your Hubstaff activity drops | Checks in with you privately. Helps you identify the issue and improve. | Gets informed. Adjusts schedule or tools if needed. |
| Client has a complaint | Investigates the quality root cause. Works with you to fix it. | Responds to the client. Manages the relationship. |
| You need a day off | Not involved | Approves your leave. Notifies the client. |
| Your work quality is great | Recognizes it. Documents it for your evaluation. | Tells the client. Celebrates in Community. |
| You need a new tool or access | Not involved | Sets it up for you. |
| You're struggling with a task | Coaches you. Reviews your work. Suggests improvements. | Coordinates with client if deadlines need adjusting. |
| You're being onboarded | Assesses your skills. Checks first-week quality. | Runs the checklist. Grants access. Conducts orientation. |
Contact them for:
Contact them for:
Contact Eli directly for:
When in doubt, message either manager. They'll direct you to the right person if needed.
The Bottom Line
You now have more support, not more bosses. These roles exist to help you succeed.
“We don't just place VAs and disappear.
We support them, train them, and help them grow into professionals their clients can't imagine working without.”